Transform your Service Department

Founded in 2006, Citrin (formerly ParkOps) provides unparalled valet, porter, & employee management services to auto dealers across the country. We have invested signficantly in creating the most robust hiring, training, and management platform to bring talented attendants into your fixed and variable ops departments.

Contact us today for a free evaluation of your hourly staff. 

Our team is the key to our business. Ready for your new gig?

We Know Automotive Retail. From the Showroom to the Boardroom.

Our highly-trained service valets and porters handle customer greeting and check-ins, damage walkarounds, fluid top-offs and revenue generating service lane activities such as alignment checks. Oh, and shuttle service? We offer that too. Your service advisors will thank you.

Meet your comprehensive service team

With a record of 100% Dealer Client CSI Increases, our porter, shuttle driver, valet, and service lane management brings “5-Diamond” hospitality standards to auto dealerships and dealer groups around the U.S. From luxury brands to high-volume domestics, we have experience in all different sizes, brands, and different types of dealerships.

 

Sales Lot Attendants

Loaner Fleet Management

 

Receptionists

 

 

 

What You Can Expect

Allow us to bring stability to your service operation by eliminating the stress of managing this portion of your workforce. We qualify, interview, hire, and manage your team of operational specialists. Our highly-trained service valets and porters will handle a wide array of tasks such as customer greetings, vehicle inspections, maintaining an organized and accessible service drive, and shuttle management. Our team is trained in various functions across your business—all managed by an on-site supervisor to ensure each task is done properly and on time. Keep your team focused on revenue-generating activities, thus increasing efficiencies and cost savings.

We’re the only automotive hospitality company to offer a fully-insured team—from shuttle drivers to off-site customer delivery valets—ensuring 100% coverage in every customer service scenario and liability for damage or worker’s compensation. We provide solutions for both fixed and variable operations which establish best practices to improve customer experience and overall efficiency. You’re car sales and service professionals. We’re hospitality professionals. Let us make you look like both with less stress.

The Benefits
Our seamless integration into your business will provide you with a platform to drive more revenue through your service drive, reduce labor redundancy, boost your CSI score, and closely monitor cost.
ROI Impact
We’re here to maximize your compensation, exceed your customer retention, reduce your overhead costs, and most importantly, give you peace of mind.
Performance Measurements
The integration of our daily operations with our online client and employee portals ensures that we provide you with more information about your operation than your previous operators

Hospitality | noun | [hos·pi·tal·i·ty]:

The friendly reception and treatment of guests. You’re in good hands with a company that has mastered the process, yet continually evolves and tailors a solution for each client. We’re immersed in your values and philosophies so you can rest easy that your customers will enjoy an experience true to yours.

Service

Friendly, helpful, highly orgainized, and sustainable service that fosters long term partnerships

Safety

Proactive and continual safety training and procedures that begin at day one of each team member’s journey and continues through their career

Technology

Our team interacts daily with industry leading software providers like CDK, XTime, My Dealer Lot, RedCap, Hunter Quick Align, and more to maximize the value we provide our clients

Expect More

We say what we mean and we do what we say we will. Because being dependable, responsive, accountable, and supportive to both employees and customers is what sets us apart

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Our Clients

What Clients Say

Germain Automotive Group

1-Month after Contract Launch:

Here at Germain Cadillac/Mercedes Benz of Easton we made a change in our valet company to Citrin and have been very impressed with their performance in a number of areas.  The quality of politeness, appearance, and professionalism has been a huge improvement as well as their willingness to be critiqued during the launch has convinced us we made the right decision in choosing Citrin as our partner.

6-Months after Contract Launch:

Citrin has done a great job in a number of areas from; hiring quality people, online scheduling and invoicing, training with our word tracks, working within our budget, and responding to concerns immediately, I have with just the opposite with two different Valet companies.

Highly recommended and Worth trying out,

Don Andres
Fixed-Ops Director

Colliers International

“It is my pleasure to recommend Citrin for their exceptional skills, and customer relations capabilities in servicing any of your parking needs. I am very pleased with their ability to resolve complex issues and overcome daily challenges for a busy high-rise office building, while never losing focus of putting the customer first. The attendants are consistently polished and professional and choosing this company for our parking needs was one of the best decisions I have made all year.”

Tracey Sanok
Property Manager

3rd & Hollywood

“I have been nothing but impressed with your valet company since the day you started here. The level of professionalism, genuine sense of hospitality and outgoing friendliness that your gentlemen possess is second to none. We couldn’t be happier with our decision to hire your company.”

Damon

Director of Operations, 3rd & Hollywood

Tuccis Bistro

“Your guys seem to be getting better every day, really. I am totally impressed by their presence and attentiveness. In addition, the beautiful umbrella, white traffic markers, and uniforms, (especially the sweet windbreakers), all elevate our guest experience. Please pass on my compliments. I have confidence that your team will continue to improve in tandem with ours. Thank you.”

Steve

General Manager, Tuccis Bistro

Eddie Merlots

“I wanted to take a moment to let you know that you and your team have created a WOW with Eddie Merlots, myself and our guests! Your team has met our level of expectation and does so on a daily basis. They prove to us that we have made a great decision in our choosing ParkOps to represent us at our front door! Keep up the great work!”

Vittorio Borgia

General Manager, Eddie Merlots

Job Opportunities

Citrin is always on the hunt for honest, committed, and ambitious talent. Join our positive team environment ripe with career growth opportunities. .

About Citrin

Citrin is a automotive valet, porter, and employee management leader that offers operational stability through innovative hiring, training, & more that feel in-house by aligning to your philosophies and mission.

Contact

Corporate Office
Direct: (614) 362-9357
56 E. Long Street 
Columbus, OH 43215

Now Hiring!

We offer jobs starting at $10+/hour with opportunities for advancement and bonuses.  All while being respected, heard, valued, and supported.