Fully Managed Porter, Valet, and Support Teams for Auto Dealers
Citrin provides recruiting, training, and day-to-day management of support teams tailored to your operation for 75+ dealerships across 14 cities — so your revenue producers stay focused on production.
Your porters represent the first and last impression of your dealership to your customers and they cost you more than payroll expense.
Bad surveys. Missed damage inspections. Lost keys. Call-offs. Techs waiting on vehicles. Unorganized parking lots. Costly damage claims. Your advisors taking time away from customers and their desk picking up the slack.
Service managers and directors spending time interviewing, hiring, and supervising positions that turn over up to 300% annually — and are often left unmanaged entirely.
We handle the people. You keep your focus on the numbers that matter — CSI, absorption, and revenue per RO.
Highly vetted, uniformed, trained, and seamlessly integrated into your operation. They look and feel like your own, because they also could be…
A leader on-site every hour of operation. Your best Greeter doubling as a built-in team leader, managing the team, reporting to dealership management, and ensuring standards are met every shift.
The best part? Zero additional placement fees. We develop people who learn your operation, your customers, and your standards before taking the next step in their career with you.
Damage claims hit our P&L, not yours. Highly insured with an extensive risk management program. Our insurance coverage serves as primary on every vehicle we operate.
No “Gotcha’s” — No setup fees. We earn it every day. Often resulting in cost-neutral — or better — than equivalent internal personnel expenses, with better results.
Our porters are your future workforce. 200+ Citrin team members hired by our dealer partners in the last 18 months into elevated roles as Service Advisors, Techs, Sales Associates, and more.
The best part? Zero additional placement fees. We develop people who learn your operation, your customers, and your standards before taking the next step in their career with you.
Start Where You Need Us Most. Every program is built around the specifics of your operation, your volume, and your budget.
The service drive is the hub of your department — and we ensure it's professionally managed from end-to-end. From customer greeting and vehicle intake to lot flow, transportation coordination, and everything in between, our team keeps the drive running so your advisors and managers stay focused on production.
Learn about service drive teams
PDEL is a logistics-heavy operation most dealers don't have the bandwidth to manage internally. We handle the drivers, coordination, and on-site management to run a program that actually scales — without adding operational complexity to your team.
Learn about valet services
The service wash is the last impression your customer takes home — and most dealerships only complete it consistently 45% of the time. We staff and manage your wash operation so every RO goes out clean, on time, and without pulling your techs or porters off task to cover the bay.
Learn about our car wash teams
We staff and manage your express lane operation so your team can focus on higher-RO work. Faster cycle times, quality MPIs on every vehicle, consistent throughput, and no more pulling techs off the main shop floor to cover quick service.
Quick Lube & Express Details
Lot organization, inventory management, dealer trades, post-sale detail, and support for your sales floor. The roles that keep your operation running without pulling your salespeople off the lot or your managers out of the tower.
Learn about sales support
Shipping, receiving, stocking, and delivery runs handled by trained personnel who understand the pace of a parts operation. Your parts team stays focused on counter sales and advisor support, not staffing shortages.
Learn about parts department support
Need to hire for roles outside our scope? We leverage the same recruiting infrastructure that screens thousands of candidates monthly to help you fill hard-to-staff positions.
Learn about recruitment services
Every Citrin team runs on Citrin Connect — our dispatch and labor-management platform. Advisors request any task and watch its status, managers see real-time car locations on parking diagrams, and you get complete visibility into your dealership's needs and your team's productivity on every shift.
Learn about Citrin Connect700+ reviews across Glassdoor and Indeed. Here's what the people closest to the work have to say.
Citrin handles the entire staffing cycle: recruiting, hiring, training, scheduling, payroll, and daily supervision, so you don’t have to. We work on a month-to-month basis. No long-term contracts. No setup fees on standard programs. We earn your business every day.
No long-term contracts. No pitch deck, no pressure, just a 15-minute conversation.
Contact Us Today
