Our team is the key to our business. Ready for your new gig?
Interested in mobility programs like Valet Pick up/Drop off?
Meet your comprehensive service team
With a record of 100% Dealer Client CSI Increases, our porter, shuttle driver, valet, and service drive management brings “5-Diamond” hospitality standards to auto dealerships and dealer groups around the U.S. From luxury brands to high-volume domestics, we have experience in all different sizes, brands, and different types of dealerships.
What You Can Expect
We go to extreme lengths to attract, qualify, interview, hire, and manage a wide variety of positions for our auto dealer clients across the country.
Not only will your dealership benefit from our proprietary hiring model that yields consistently great people and immediately eliminate staffing issues, but our Ops team will also work with you to develop a tailored operation plan to enhance the customer experience, support your team, and help improve the overall efficiency of your department. All of our attendants are managed by our working, on-site Team Leader to ensure each function – whether it’s maintaining an orderly service drive, providing in-lane services like alignment checks & damage inspections, ensuring your techs receive inbound vehicles promptly, dispatching shuttle runs, operating the service wash, managing your loaner fleet, ensuring speed of delivery, and more – is consistently executed properly.
Risk Management: We’re the only automotive hospitality company to offer a fully-insured team—from shuttle drivers to off-site customer delivery valets—ensuring 100% coverage in every customer service scenario and liability for damage or worker’s compensation. This is an added layer of protection and significantly reduces your overall exposure to risk.
You’re car sales and service professionals. We’re hospitality professionals. Let us make you look like both with less stress.
We’re here to maximize profitability of each department we’re assigned to, help improve customer retention, reduce your overhead costs, and most importantly, give you peace of mind.
Hospitality | noun | [hos·pi·tal·i·ty]:
Friendly, helpful, highly organized, and sustainable service that fosters long term partnerships
Our team interacts daily with industry-leading software providers like CDK, XTime, My Dealer Lot, RedCap, Hunter Quick Align, and more to maximize the value we provide our clients
What Clients Say
Germain Automotive Group
1-Month after Contract Launch:
Here at Germain Cadillac/Mercedes Benz of Easton we made a change in our valet company to Citrin and have been very impressed with their performance in a number of areas. The quality of politeness, appearance, and professionalism has been a huge improvement as well as their willingness to be critiqued during the launch has convinced us we made the right decision in choosing Citrin as our partner.
6-Months after Contract Launch:
Citrin has done a great job in a number of areas from hiring quality people, online scheduling and invoicing, training with our word tracks, working within our budget, and responding to concerns immediately, I have with just the opposite with two different Valet companies.
Highly recommended and worth trying out,
“It is my pleasure to recommend Citrin for their exceptional skills, and customer relations capabilities in servicing any of your parking needs. I am very pleased with their ability to resolve complex issues and overcome daily challenges for a busy high-rise office building, while never losing focus of putting the customer first. The attendants are consistently polished and professional and choosing this company for our parking needs was one of the best decisions I have made all year.”
3rd & Hollywood
“I have been nothing but impressed with your valet company since the day you started here. The level of professionalism, a genuine sense of hospitality and outgoing friendliness that your gentlemen possess is second to none. We couldn’t be happier with our decision to hire your company.”
Director of Operations, 3rd & Hollywood
“Your guys seem to be getting better every day, really. I am totally impressed by their presence and attentiveness. In addition, the beautiful umbrella, white traffic markers, and uniforms, (especially the sweet windbreakers), all elevate our guest experience. Please pass on my compliments. I have confidence that your team will continue to improve in tandem with ours. Thank you.”
General Manager, Tuccis Bistro
“I wanted to take a moment to let you know that you and your team have created a WOW with Eddie Merlots, myself and our guests! Your team has met our level of expectation and does so on a daily basis. They prove to us that we have made a great decision in our choosing ParkOps to represent us at our front door! Keep up the great work!”
General Manager, Eddie Merlots
Citrin is always on the hunt for honest, committed, and ambitious talent. Join our positive team environment ripe with career growth opportunities.
Citrin is an automotive valet, porter, and employee management leader that offers operational stability through innovative hiring, training, & more that feel in-house by aligning to your philosophies and mission.
56 E. Long Street
Columbus, OH 43215
We offer jobs starting at market competitive rates with opportunities for advancement and bonuses. All while being respected, heard, valued and supported.