Citrin Valet Pick-Up & Delivery (PDEL) teams at work

Valet Pick-Up & Delivery (PDEL)

Turnkey Service Pick Up and Delivery program that scales.

Service Pick Up and Delivery (PDL / PDEL) is one of the fastest-growing expectations across the automotive industry — and one of the hardest to run well. It’s a logistics-heavy operation most dealers don’t have the bandwidth to manage internally. We provide more than just the drivers; we bring the full solution to your store that integrates with your technology, coordination, trip booking, professionally trained drivers that are assigned to your store, and on-site leadership so you can launch, scale, or fix a program without adding operational complexity to your team.

Book a 15-Minute Call See How It Works

A Citrin valet handing keys to a customer — placeholder

Front to back office, bumper to bumper.

We’ve helped dealers across the country scale their Pick Up and Delivery programs end to end — from driver management to scheduling protocols, a dedicated dispatch, and implementation of industry-leading software. We go beyond simply staffing drivers to satisfy demand.

Comprehensive driver management:

Dedicated, high-quality drivers assigned to your store — stability and consistent results, not the churn of an independent-contractor network
Thoroughly screened with rigorous background and motor-vehicle checks
Held to strict appearance and conduct standards
An optimized driver schedule built around your hours — the precise number of drivers per hour to meet capacity, with labor expense closely monitored
All costs bundled into a straightforward hourly rate

A Citrin Group of Citrin Valet Team Members

Dispatch & logistics

Need help coordinating operations? We provide dedicated dispatch and coordination roles, and we’ll work with you to develop scheduling protocols and parameters that fit your store.

Software experience: We integrate with your technology partners to keep scheduling and dispatching seamless — including MyKaarma, RedCap, Xtime, Clutch, CDK, Dealerware, and TSD.

From dealers who made the switch.

"Before Citrin, keeping the valet position filled felt like a full-time job in itself. Now I don't have to think about it. The drive keeps flowing, traffic through the service lane has increased, and I've got the bandwidth to take on tasks that actually move the needle for our team and our customers."

— Corey Lee Carroll, Service Director, Honda Marysville

"The revolving door on the porter position had been a constant drain on our team's energy and focus. Citrin stepped in and gave us reliable coverage for our courtesy pickup and delivery program, which means our service and sales staff get our full attention. That shift has made real improvements possible."

— Brandon Coriell, Service Manager, Roesch Ford

Questions from service directors and dealer GMs.

We maintain bench coverage and manage all scheduling in-house. When someone calls off, we fill the gap — you do not get a phone call asking you to figure it out. Absorbing turnover and coverage issues is a core part of our model.

Citrin employs every team member directly. We handle payroll, workers’ compensation, benefits, tax compliance, and HR management. Your dealership gets the team without the liability, the paperwork, or the management overhead.

No. Citrin operates month-to-month. We earn your business every day. If the service is not working for you, you can end the relationship without penalty. Most of our dealer clients have been with us for years — not because they have to be, but because the team delivers.

Contact us for a no-cost analysis of your PU&D operation.

No long-term contracts. No pitch deck, no pressure, just a 15-minute conversation.

Book a 15-Minute Call

Turnkey Service Pick Up and Delivery program that scales.

Front to back office, bumper to bumper.

Dispatch & logistics

From dealers who made the switch.

Questions from service directors and dealer GMs.

How does Citrin handle call-offs and no-shows?

What does "employer of record" mean for my dealership?

Do I need to sign a long-term contract?

Contact us for a no-cost analysis of your PU&D operation.