Citrin Service Drive Management teams at work

Service Drive Management

The hub of your department — professionally managed, end to end.

The service drive sets the tone for every customer interaction and every dollar of fixed-ops revenue. When it’s understaffed or run reactively, advisors get pulled off production, vehicles back up, and your CSI takes the hit. We manage the drive from end to end — customer greeting and vehicle intake through lot flow, transportation coordination, and timely delivery — so your advisors and managers stay focused on production.

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The first impression...

Good service starts the second your customer pulls in. Our greeters, porters, and valets are cross-trained utility players with a customer-first attitude — able to absorb an appointment surge without breaking a sweat while making every guest feel like a VIP.

What Citrin Runs:

Customer greeting and a luxury-level first impression
Vehicle intake and damage inspection on every car
Service drive organization, cleanliness, and lot flow
Vehicle staging, safe operation, and timely delivery
Loaner car coordination
Shuttle and transportation coordination
Cross-trained support for advisors, technicians, and the detail team

Why Citrin teams excel...

One cross-trained team covering greeter, porter, valet, and shuttle — true utility players, not siloed roles
Pre-screened, trained, dedicated W2 employees held to strict appearance and conduct standards
A calm, organized drive even on the busiest days
Less burden on your advisors and techs, so they stay on revenue work

From dealers who made the switch.

"The impact Citrin has had on our operation is phenomenal. We've seen a direct improvement in customer experience, with our wait times coming down significantly. Because Citrin handles the management of their personnel and provides daily leadership, they've delivered a ton of oversight, improved training, and boosted quality across the board. Most importantly, I've gotten so much time back in my day to focus on strategic priorities instead of operational headaches."

— Mike Bayer, Service Director, Northside Ford

"Partnering with Citrin has completely transformed how we manage our drive. Knowing we always have qualified coverage gives me the confidence to step away and focus on the bigger picture, and when I need to communicate a concern, the process is seamless. Happy customers come back, and that trust starts the moment they arrive."

— Penny Boos, Service Manager, Lexus of Austin

Questions from service directors and dealer GMs.

Yes. Our team members integrate into your operation. They follow your dress code, learn your dealership’s specific workflows, and interact with your customers as an extension of your team. We train them on your standards before they set foot on your drive.

We maintain bench coverage and manage all scheduling in-house. When someone calls off, we fill the gap — you do not get a phone call asking you to figure it out. Absorbing turnover and coverage issues is a core part of our model.

Citrin employs every team member directly. We handle payroll, workers’ compensation, benefits, tax compliance, and HR management. Your dealership gets the team without the liability, the paperwork, or the management overhead.

Absolutely — and there is no placement fee. Over 200 of our team members have moved into service advisor, technician, and other elevated dealer roles in the last two years. We see it as proof our training and culture work. When someone outgrows their Citrin role, we want them to keep growing.

We’re typically able to start within 30 days of a signed agreement. We start with a site visit to understand your daily volume, peak hours, and service mix, then recruit and train a team specifically for your operation. We design the transition to avoid any disruption to your current workflow.

No. Citrin operates month-to-month. We earn your business every day. If the service is not working for you, you can end the relationship without penalty. Most of our dealer clients have been with us for years — not because they have to be, but because the team delivers.

It helps. When your technicians stop moving cars, walking the lot for keys, and covering valet duties, they stay on the lift turning wrenches. More billable hours per tech means higher effective labor rate and stronger absorption. Your service advisors also get more face time with customers, which improves both RO value and CSI.

Contact us for a no-cost analysis of your service drive.

No long-term contracts. No pitch deck, no pressure, just a 15-minute conversation.

Book a 15-Minute Call

The hub of your department — professionally managed, end to end.

The first impression...

What Citrin Runs:

Why Citrin teams excel...

From dealers who made the switch.

Questions from service directors and dealer GMs.

Will Citrin team members represent my dealership's brand?

How does Citrin handle call-offs and no-shows?

What does "employer of record" mean for my dealership?

Can I hire a Citrin team member into a permanent role at my dealership?

How quickly can Citrin staff my service drive?

Do I need to sign a long-term contract?

How does outsourcing affect my service absorption rate?

Contact us for a no-cost analysis of your service drive.