Results that make us the National Leader

Anybody can claim they'll improve your service drive. We'd rather show you what happens after dealers hire us.

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700+ Employee reviews

96% Valet recommend rate

#6 CEO nationally (Glassdoor)

200+ Career placements ($0 fee)

What it looks like in practice

Real results from real dealerships.

Morgan Auto Group

Brandon Honda, Tampa, Florida

The Results:

Operational Improvement — a smoother, more consistent customer experience at arrival and departure
Coverage & Reliability — consistent coverage with no disruptions and high standards of professionalism
Business Impact — service leadership reallocated time into customer pay growth and advisor coaching
Partnership & Flexibility — flexible scheduling and budgeting, plus managed shuttle flow

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Honda Marysville

Performance Automotive, Marysville, OH

The Results:

CSI climbed from 87 to 93 within the first month — and has averaged over 90 for two years
~3 hours a day returned to the service director and manager to refocus on production
Customers greeted immediately on arrival — the street backup is gone
Advisers re-engaged with a noticeable increase in morale

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From the people who work with us

"Citrin gave us back something we couldn't put a price on: time. With dependable staffing handled, I can actually focus on running the department, monitoring expenses, and tracking production the way a service director should. The stress on our advisers has dropped noticeably, and customers feel it."

— Jeff Murrell, Service Director, Allan Vigil Ford Lincoln

"Before Citrin, keeping the valet position filled felt like a full-time job in itself. Now I don't have to think about it. The drive keeps flowing, traffic through the service lane has increased, and I've got the bandwidth to take on tasks that actually move the needle for our team and our customers."

— Corey Lee Carroll, Service Director, Honda Marysville

Recognized by the industry.

AIADA Affinity Partner

Citrin is a recognized affinity partner of the American International Automobile Dealers Association. The AIADA affinity partnership means Citrin has been vetted and endorsed as a trusted vendor for international-brand franchise dealers. It’s not a paid listing — it’s a recommendation based on service quality and dealer outcomes.

Top Workplaces USA 2024

Recognized by USA Today and Energage for employee satisfaction and workplace culture. This award is based entirely on employee survey data — not company applications.

Additional recognition:

Columbus CEO Top Places to Work 2023, 2024
Columbus Smart 50 Award Winner 2023
Joel Furno: #6 CEO nationally on Glassdoor (under 1,000 employees)
Glassdoor: 4.2/5 (303 reviews), 85% recommend

Learn about our approach & story

You've seen the numbers. Now see how they work for you.

Every dealer relationship starts the same way — a 15-minute conversation about your service drive. No contracts. No pitch deck. Just a real talk about what you need.

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