Dealership Pickup and Delivery: More Than a Customer Convenience
Customer time is one of the real constraints on fixed ops growth. Pickup and delivery deserves to be viewed as an operating capability, not simply a courtesy.
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Citrin Resources & Insights
Insights from 20 years of running hospitality operations inside dealerships — written by the people who do the work, not a content team.
Latest from the Citrin team
How a Well-Managed Service Drive Can Generate More Trade-In Opportunities
The service drive already has the relationship, the vehicle and a natural reason for the customer to be at the dealership. A respectful process can turn that into a used-vehicle …
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Why the Dealership Porter Role Is More Important Than Most Stores Treat It
Dealerships describe the porter position as entry level while trusting that same person with some of the most consequential moments in the service operation.
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Why Adding More Service Appointments Doesn't Always Increase Fixed Ops Revenue
Booked capacity and effective capacity are not the same thing. The appointment schedule is only one part of the service-production system.
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What Should a Dealership Porter Team Actually Be Responsible For?
A porter role can absolutely be flexible, but flexibility works much better when the team understands the core work it owns and the priorities that win when the service drive gets …
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