Insights from 20 years of running hospitality operations inside dealerships — written by the people who do the work, not a content team.
A porter role can absolutely be flexible, but flexibility works much better when the team understands the core work it owns and the priorities that win when the service drive gets …
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Booked capacity and effective capacity are not the same thing. The appointment schedule is only one part of the service-production system.
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Dealerships describe the porter position as entry level while trusting that same person with some of the most consequential moments in the service operation.
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The service drive already has the relationship, the vehicle and a natural reason for the customer to be at the dealership. A respectful process can turn that into a used-vehicle …
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Customer time is one of the real constraints on fixed ops growth. Pickup and delivery deserves to be viewed as an operating capability, not simply a courtesy.
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Monthly perspectives on dealership staffing, CSI strategy, and the people side of fixed ops. No spam. No fluff. Just the stuff that's useful.
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