Automotive Hospitality

Great customer service yields high customer retention and more sales. It’s science.

Let us streamline your process

Service Valets / Porters

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Service Drive Greeters

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Delivery Coordinators

Courtesy Shuttle

Sales Lots Attendants

Loaner Fleet Management

Service Wash Attendants

What You Can Expect

With a record of 100% Dealer Client CSI Increases, our porter, shuttle driver, valet, auto lot tech, and service lane management brings “5-Diamond” hospitality standards to auto dealerships and dealer groups around the U.S. From luxury brands to high-volume domestics, we have experience in all different sizes, brands, and different types of dealerships.

Allow us to bring stability to your service operation by eliminating the stress of managing this portion of your workforce. We qualify, interview, hire, and manage your team of hospitality specialists. Our highly-trained service valets and porters will handle a wide array of tasks such as customer greetings, vehicle inspections, maintaining an organized and accessible service drive, and shuttle management. Our team is trained in various functions across your business—all managed by an on-site supervisor to ensure each task is done properly and on time. Keep your team focused on revenue-generating activities, thus increasing efficiencies and cost savings.

We’re the only automotive hospitality company to offer a fully-insured team—from shuttle drivers to off-site customer delivery techs—ensuring 100% coverage in every customer service scenario and liability for damage or worker’s compensation.

We provide solutions for both fixed and variable operations which establish best practices to improve customer experience and overall efficiency.

You’re car sales and service professionals. We’re hospitality professionals. Let us make you look like both with less stress.

The Benefits

Our seamless integration into your business will allow you to reduce your overall costs, boost your CSI score, and drive more revenue.

ROI Impact
We’re here to maximize your compensation, exceed your customer retention, reduce your overhead costs, and most importantly, give you peace of mind.
Performance Measurements
The integration of our daily operations with our online client and employee portals ensures that we provide you with more information about your operation than your previous operators

Want to know more about outsourcing?

We offer a free labor cost analysis.

Bring proven hospitality to your front lines

Because when your customers are happy, you make more money. Point blank.

About Citrin

Citrin is a automotive valet, porter, and employee management leader that offers operational stability through innovative hiring, training, & more that feel in-house by aligning to your philosophies and mission.

Contact

Corporate Office
Direct: (614) 362-9357
56 E. Long Street 
Columbus, OH 43215

Now Hiring!

We offer jobs starting at $10+/hour with opportunities for advancement and bonuses.  All while being respected, heard, valued, and supported.