Hospitality Location Manager

Citrin is seeking leaders to join our hospitality division as Hospitality Location Manger. We are a values-driven, entrepreneurial company that was founded 12 years ago in the college dorm room of our CEO. Today, we are in 7 markets, serve over 60 properties, employ over 500 incredible individuals and are rapidly expanding across the country in an exciting new vertical.

We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team, finding ways to elevate the service we are delivering our clients, and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us!

If these values resonate with you and you are interested in creating a lasting impact with us, our Citrin Management Training Program is awaiting your application! Whether you see yourself in sales, business development, customer service or operations, this program will prepare you to create your ideal career. As a Management Trainee, you can count on a defined career trajectory with a clear beginning and an open end — meaning you can take your training and shape your future. Our company is being built exclusively with leaders who develop from our training and guidance from within and externally.

Position Summary

The Hospitality Account Manager is responsible for the daily management of their assigned location(s).  The Account Manager reports directly to the Operations Manager. This position delivers company, client and customer expectations by ensuring the locations within his/her portfolio are operating in accordance to company policy. The position requires daily oversight of assigned location(s) as well as the  supervision of any Shift Lead, Team Lead and Valet/Parking Attendants.

Essential  Duties and Responsibilities

• Operating customer vehicles daily

• Provides direct supervision of Shift Leads, Team Leads, and Valet Attendants

• Ensures the daily operations within his/her portfolio and  perform  in accordance of company policy. This includes conducting training for all new hires and role changes consistently, enforcing the think safe program, identifying top talent, and direct responsibility for filling shift vacancies occurring during all normal operating hours

• Ensure proper training is being completed by shift and team leads, as well as building the training program with the Operations Manager for assigned location(s)

• Edit weekly schedules in accordance with Operations Manager

• Administer and embody the company’s disciplinary action process. Confirms day to day disciplinary write ups are being executed properly and in a timely manner by shift and team leads 

• Responsible for conducting disciplinary and probation meetings, exercise discretion to execute terminations once proper documentation is provided to HR

• Identifies and makes changes for operational, safety, or procedural  updates.

• Responsible for editing and updating location pages on company team site

• Formal check in meetings with client(s)

• Complete thorough daily reporting process for all lead shifts worked 

•  Audits daily reports, time clocks,  and ties to budget allocation

• Create hourly budget allocation and responsible for financial results meeting corporate and client expectations

• Promptly reports and handle customer and client complaints

• Follow the proper procedures and timelines for reporting damage claim incidents, including communicating with the customer and client

• Comfortable parking on and operating vehicle lifts

Minimum Job Qualifications

• Valid Driver’s License; ability to operate a vehicle daily for work

• Minimum of 6 months in a Citrin leadership role or relatable experience in a leadership role

• Excellent oral and written communication skills required

• Ability to provide customer and client resolution in a professional and friendly manner

• Proficiency in google apps and Microsoft office required

• Flexible schedule to accommodate hours required by Operations Manager

• Ability to average 50 weekly hours

Qualifications Desired

• Experience in the parking or related industry desired but not required

• Bachelor degree in general business or related field preferred but not required

       *Equal Opportunity Employer

Perks of Working for Citrin:

• Unlimited growth potential as we expand nationally
• Culture-based around open communication and personal growth
• Competitive compensation and benefits
• Management bonus incentive
• Focus on career growth and mentorship
• Emphasis on flexible schedules
• Fun and motivated co-workers
• Higher end automotive clientele and cool cars

First Year Account Manager Total Compensation (includes salary+incentives:) $45,000.00 to $50,000.00 /year