Hospitality Location Manager
Downtown Columbus/Short North
Citrin is seeking leaders to join our hospitality division as Hospitality Location Manger. We are a values-driven, entrepreneurial company that was founded 12 years ago in the college dorm room of our CEO. Today, we are in 7 markets, serve over 60 properties, employ over 500 incredible individuals and are rapidly expanding across the country in an exciting new vertical.
We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team, finding ways to elevate the service we are delivering our clients, and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us!
If these values resonate with you and you are interested in creating a lasting impact with us, our Citrin Management Training Program is awaiting your application! Whether you see yourself in sales, business development, customer service or operations, this program will prepare you to create your ideal career. As a Management Trainee, you can count on a defined career trajectory with a clear beginning and an open end — meaning you can take your training and shape your future. Our company is being built exclusively with leaders who develop from our training and guidance from within and externally.
The Hospitality Account Manager is responsible for the daily management of their assigned location(s). The Account Manager reports directly to the Operations Manager. This position delivers company, client and customer expectations by ensuring the locations within his/her portfolio are operating in accordance to company policy. The position requires daily oversight of assigned location(s) as well as the supervision of any Shift Lead, Team Lead and Valet/Parking Attendants.
Essential Duties and Responsibilities
- Operating customer vehicles daily
Provides direct supervision of Shift Leads, Team Leads, and Valet Attendants
Ensures the daily operations within his/her portfolio and perform in accordance of company policy. This includes conducting training for all new hires and role changes consistently, enforcing the think safe program, identifying top talent, and direct responsibility for filling shift vacancies occurring during all normal operating hours
Ensure proper training is being completed by shift and team leads, as well as building the training program with the Operations Manager for assigned location(s)
Edit weekly schedules in accordance with Operations Manager
Administer and embody the company’s disciplinary action process. Confirms day to day disciplinary write ups are being executed properly and in a timely manner by shift and team leads
Responsible for conducting disciplinary and probation meetings, exercise discretion to execute terminations once proper documentation is provided to HR
Identifies and makes changes for operational, safety, or procedural updates.
Responsible for editing and updating location pages on company team site
Formal check in meetings with client(s)
Complete thorough daily reporting process for all lead shifts worked
Audits daily reports, time clocks, and ties to budget allocation
Create hourly budget allocation and responsible for financial results meeting corporate and client expectations
Promptly reports and handle customer and client complaints
Follow the proper procedures and timelines for reporting damage claim incidents, including communicating with the customer and client
Comfortable parking on and operating vehicle lifts
Minimum Job Qualifications
Valid Driver’s License; ability to operate a vehicle daily for work
Minimum of 6 months in a Citrin leadership role or relatable experience in a leadership role
Excellent oral and written communication skills required
Ability to provide customer and client resolution in a professional and friendly manner
Proficiency in google apps and Microsoft office required
Flexible schedule to accommodate hours required by Operations Manager
Ability to average 50 weekly hours
Experience in the parking or related industry desired but not required
Bachelor degree in general business or related field preferred but not required
*Equal Opportunity Employer
Perks of Working for Citrin:
- Unlimited growth potential as we expand nationally
- Culture-based around open communication and personal growth
- Competitive compensation and benefits
- Management bonus incentive
- Focus on career growth and mentorship
- Emphasis on flexible schedules
- Fun and motivated co-workers
- Higher end automotive clientele and cool cars
First Year Account Manager Total Compensation (includes salary+incentives:) $45,000.00 to $50,000.00 /year
What Our Team Says
"Citrin has been a fun and exciting company to work with. I would recommend this job to a friend because there are always growth opportunities within the company. Whether it be for the individual to benefit themselves for a later opportunity, to team lead and management roles."
Germain Honda - Automotive Valet,
Been with Citrin since December 2015
“Citrin employees from top to bottom treat everyone with the utmost respect. Our founder, Joel, truly cares about everyone's concerns, and it shows with the open lines of communication from the valet runner all the way up the chain of command.”
Been with Citrin since March 2017
“I love the company perks, pizza parties, and cool gift cards! I like that I’m a part of a team of coworkers and managers that I enjoy!”
Been with Citrin since May 2017
“I never thought a job I found on Craigslist would have such a lasting impact. Two years later I’m still building great relationships in a company that really cares about me.”
Restaurant Shift Lead/Greeter,
Been with Citrin since January 2016
“I started as a valet then decided overnights worked really well with my school schedule. I did that for a while and then switched to days to become a shift lead. Now I’m currently working even harder to keep on moving up and growing with the company.”
Been with Citrin since 2015
"One of the things that has kept me working here for so long is the amazing support I feel from the management team. Whenever I've had an issue with hours, scheduling, personal issues, or whenever I have feedback someone has been there to listen and go out of their way to help me out."
Been with Citrin since Sept 2014
Citrin is an automotive valet, porter, and employee management leader that offers operational stability through innovative hiring, training, & more that feel in-house by aligning to your philosophies and mission.
56 E. Long Street
Columbus, OH 43215
We offer jobs starting at market competitive rates with opportunities for advancement and bonuses. All while being respected, heard, valued and supported.