Office Manager / CSR

Downtown Columbus


Perks of Working for Citrin

  • Team-First environment
  • Focus on career growth and mentorship
  • Emphasis on flexible schedules
  • Part-time and full-time available
  • Fun and motivated co-workers
  • Higher clientele and cool cars
Citrin is a valet and hospitality management company that thrives on ensuring an exceptional experience for both our team and our clients. Formerly ParkOps, Citrin was founded by an OSU alum in 2006 while still in college—so we understand how important a social life (and school) can be. Which is why we offer flexible schedules and a fun work environment.

Essential Duties:

  • Monthly parking customer inquiries & correspondence

    • Greet walk-in customers

    • Manage monthly parking email account

    • Manage all inbound phone calls from directory related to monthly parking & citation inquiries

  • Customer onboarding & terminations

    • Assist customers with questions related to onboarding and termination accounts thru Permit & Enforcement system - individuals and group accounts

  • Assist with maintenance of content published at

  • Assist accounting department with month-end reconciliation of active permits in Permit & Enforcement system

  • Assist operations team with various client service requests related to Permitting and Enforcement

Non-essential Duties:

  • Miscellaneous office administrative projects

Minimum Job Qualifications:

  • 1-2 years in a Customer Service Role

  • Experience in Microsoft Office products including Word, Excel, Powerpoint, etc.

  • Excellent oral (including formal presentations) and written communications and comprehension skills required

  • Great attention to detail and ability to multitask

Hours of Operations:

  • Full time, Monday-Friday 8 AM - 5 PM

Starting hourly: $13/hour

What Our Team Says

"Citrin has been a fun and exciting company to work with. I would recommend this job to a friend because there are always growth opportunities within the company. Whether it be for the individual to benefit themselves for a later opportunity, to team lead and management roles."

James Tuttle
Germain Honda - Automotive Valet,
Been with Citrin since December 2015

“Citrin employees from top to bottom treat everyone with the utmost respect.  Our founder, Joel, truly cares about everyone's concerns, and it shows with the open lines of communication from the valet runner all the way up the chain of command.”

Calvin Saunders
Been with Citrin since March 2017

“I love the company perks, pizza parties, and cool gift cards! I like that I’m a part of a team of coworkers and managers that I enjoy!”

Ryan Hogan
Been with Citrin since May 2017

“I never thought a job I found on Craigslist would have such a lasting impact. Two years later I’m still building great relationships in a company that really cares about me.”

Jordan Ward
Restaurant Shift Lead/Greeter,
Been with Citrin since January 2016

“I started as a valet then decided overnights worked really well with my school schedule. I did that for a while and then switched to days to become a shift lead. Now I’m currently working even harder to keep on moving up and growing with the company.”

James Otto
Shift lead,
Been with Citrin since 2015

"One of the things that has kept me working here for so long is the amazing support I feel from the management team. Whenever I've had an issue with hours, scheduling, personal issues, or whenever I have feedback someone has been there to listen and go out of their way to help me out."

Alyssa Reed
Account Manager,
Been with Citrin since Sept 2014

Our Clients

About Citrin

Citrin is an automotive valet, porter, and employee management leader that offers operational stability through innovative hiring, training, & more that feel in-house by aligning to your philosophies and mission.


Corporate Office
Direct: (614) 362-9357
56 E. Long Street 
Columbus, OH 43215

Now Hiring!

We offer jobs starting at $12/hour with opportunities for advancement and bonuses.  All while being respected, heard, valued, and supported.